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Category Consult/Profess
Job Title Business Process Transformation Analyst
Job Description

 

For over 75 years, Allstate has been helping protect homes, cars and families across the country.
As the nation’s largest publicly held personal lines insurance company, our success is built on an environment where the talents and contributions of every person are supported, respected and encouraged. 
 
BUSINESS PROCESS TRANSFORMATION ANALYST/
PROCESS REENGINEERING ANALYST
-
Experienced, Professional-Level Opportunity
 
As a Process Reengineering Analyst — Professional, you will be responsible for analyzing, designing, developing, consulting and implementing or reengineering processes, techniques and tools in a particular content area. 
 
Primary responsibilities include:
 
- Performing complex process development using Allstate and industry best practices.
 
- Assisting in development of process hierarchy, process inventory, and information gathering for moderately complex processes.
 
- Analyzing and recommending improvements for processes and identifying root causes.
 
- Facilitating process design workshops and process redesign activities.
 
- Developing process related training or communications and change management activities in support of the reengineering or transformation activities.
 
- Facilitating future state operating model design workshops.
 
- Coordinating resources to assist in implementation of process or quality initiatives and coaching
the team to support ongoing business processes evaluation.
 
- Understanding and demonstrating the ability to articulate the concepts and value proposition of business process management.
 
- Developing methods, tools and templates to be used for process assessment, redesign and/or reengineering.
 
- Researching and recommending Allstate and industry process best practices, and developing deep expertise in process modeling, analysis/design tools.
 
 
The successful candidate should exhibit the following skills and abilities:
 
- Business Knowledge — Demonstrates the ability to apply multiple areas if business knowledge to successfully meet broad work objectives.
 
- Change Management — Fundamental proficiency to demonstrate change management processes in practical and moderately difficult situations.
- Facilitation — Fundamental proficiency to facilitate meetings where subject is moderately complex.
 
- Internal Consulting — Skilled at interacting directly with clients from problem definition through implementation and demonstrated ability to bridge the gap between the business and consulting tasks.
 
- Project Planning — Demonstrates ability to break down work into manageable and measurable units, estimating time and costs appropriately.
 
- Project Control/Implementation — Implements and controls a medium size project. Obtains status from team members, prepares comprehensive status reports. Keeps management and customers informed.
 
- Business Analysis — Demonstrates the ability to grasp and apply advanced analysis concepts to solving problems of a difficult nature. 
 
Experience required
  • 3-5 years experience on business transformation projects in various roles
  • 1+ year project management experience on small to medium projects
  • Demonstrated ability to communicate, and work effectively in a team setting
  • Ability to work on multiple projects concurrently
  • Experience developing presentation material using MS PowerPoint
  • Experience in designing and deploying processes or improving existing processes
  • Experience with business process modeling analysis and design tools
Computer proficiency
  • Microsoft Office products including Word, Excel, Access, PowerPoint and Visio
  • Microsoft Project
Education
College degree preferred
 
Major Preference
Industrial Engineering, Business Strategy, Organizational Design
 
Foreign Language Proficiency
None required
 
 
Allstate is widely recognized as one of the “100 Best Companies to Work For in IT.”  Forbes, Fortune, BusinessWeek, ComputerWorld, InformationWeek and Chicago magazines have also recognized us for our innovative and rewarding work environment. 
 
Allstate employs more than 4,000 information technology professionals that design and deliver innovative technology solutions for our businesses.  We offer extensive benefits including major medical, dental, vision, tuition reimbursement, 401k and pension plans.
 
Good Work. Good Life. Good Hands.
 
Learn more at Allstate.jobs
 
Contact Name Steve Meier
Contact Phone 773-301-4835

Category Consulting - Knowledge Management
Job Title Busines Process Analyst
Job Description

Title: Busines Process Analyst

Department: Consulting Methods & Tools     

Reports to: Emily May, IndustryPrint Product Manager

Location: Glen Mills, PA        

 

PURPOSE OF POSITION:

The IndustryPrint product analyst provides product support to the global Consulting practice along two significant responsibility areas: (1) resolving issues that arise through use of IndustryPrint on Consulting engagements, and (2) facilitating projects with SME teams from the client service practice to create and update the library of intellectual content, providing expertise on the tool and content structure.

 

Because engagement team issues are often complex and each content development project is different, the role requires frequent judgment calls as well as a high degree of creativity and discretion in terms of how to move work forward to completion and closure. This role can expect to work daily with client service practitioners anywhere in the global practice. Decisions directly affect the intellectual property base of the global practice. This role is expected to plan and prioritize their own workload to balance user support and content development projects, asking for direction or assistance when needed.

 

SPECIFIC RESPONSBILITIES:

1.      Become an expert user of the tool and related software, applications and platforms; become familiar with the existing library of content.

2.      Provide level 2 support for IndustryPrint for Consulting practice globally, working through Business Support Exchange and/or directly with engagement teams. Requires excellent analysis and troubleshooting skills to identify root causes and resolve complex problems, as well as interaction with technical team as needed to research issues and document and report bugs.

3.      Serve as liaison between IndustryPrint team and Business Support Exchange to coach and train IndustryPrint product specialists, and drive knowledge transfers, monthly checkpoint meetings, and general issue resolution.

4.      Manage IndustryPrint “wrapper” content, including IndustryPrint KX site and content records.

5.      Support geographically distributed IndustryPrint content development teams with information, tool training, structural/technical QA, and deployment of new and updated IndustryPrint content.

6.      Participate in the specification, testing, implementation, and deployment of future enhancements as part of the IndustryPrint team. This involves general knowledge of software product lifecycle.

 

KNOWLEDGE/EXPERIENCE/SKILLS:

·        4+ years business experience preferably including user support and testing experience

·        Technology background

·        Knowledge of Deloitte’s proprietary methods and tools

Contact Name Amy Willmert
Contact Phone 312-486-1200


 

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